Who do I talk to regarding financial and billing? Admissions?
Our business Office Manager would be able to assist you with all financial and billing concerns. For admissions, our Admissions Coordinator will be able to guide you through any and all necessary forms required upon admission as well as review the regulations regarding various insurances, MediCare, and MediCal.
What types of rooms are available?
Private beds, semi-private, and quad bedrooms. Room availability can vary depending upon discharge but we will do our absolute best to accommodate you.
Can my loved one receive mail?
Mail is personally delivered to patients on a daily basis excluding the weekends and holidays.
For mail, you can address your envelopes using the following template:
Lone Tree Post Acute
Attn: ___________________ Room No. _____
4001 Lone Tree Way
Antioch, CA 94509
Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.
Is smoking permitted in the facility?
There are designated smoking areas in the outdoor areas, however, for the safety and welfare of both residents and staff, we are a non-smoking facility.
Can I visit my loved ones?
Yes, of course! Appointments for visits can be made through our activities department.
What is the nurse to patient ratio?
Our staffing consists of 1 CNA per 8 patients, and 1 licensed nurse to 22 patients.
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
